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Faq & assistance

I DIDN’T RECEIVE ALL THE ITEMS I PURCHASED. WHAT DO I DO?

Check your email account to see if you received a message informing you that one of the items in your order was no longer available. In that case you will be refunded the amount relative to the item and the relative shipping cost, with the same payment method used during checkout.

If you didn’t receive any message in your email, please contact our Customer Assistance and we will get back at you as soon as possible.

WHERE IS MY ORDER

You can track your order anytime by entering the section “My Orders” in “My Account” page. If you didn’t create an account on Paultaylor.it, you can enter directly the “Orders” section. In this case you will have to enter your email address and your order number.

As soon as your order leaves our warehouse, you will receive an email from our shipping partner.

HOW CAN I RETURN AN ONLINE ORDER?

To return an order, you have up until 28 calendar days from the day you receive your order.

 

Orders from Italy

If you placed an order from Italy, your package is available for pickup by our postal carrier. The return fee is €4.90 and it will be detracted from the refund you will receive.

Follow these steps to schedule your pickup:

1) Fill in the Return Form of your order and enter the code pertaining to the reason you’re returning it. If you lost the form attached to your order, you can print a new one in the section “My Orders”.

2) Put the item or the items you wish to return, along with the Return Form, inside the box the merchandise came in. Remember: always attach the Form to the merchandise!

3) Schedule the pickup on this website: www.sda.it. You have to choose the option “Prenota un ritiro”, and then “Ritiri singoli”. After you have given authorization to the treatment of personal data, just enter the customer code 799006 and hit “Verifica”. Now enter the information about the pickup address (“Dove ritirare la merce”) and the item you need to return (“Cosa ritirare: informazioni sulla spedizione”): you just have to declare if it’s a bag or a package, and an approximate weight.

In the “Modalità di pagamento” section, you have to select the first option, “Lettera di vettura” (there will be no further charge beside the initial refund fee of €4.90), hit the button “Avanti” and specify a date for pickup on section “Quando effetturare il ritiro”.

You can also schedule your pickup by phone, by calling SDA at 199.116.699 (fee per minute is €0.14 from a Telecom landline, cost may vary using another operator) and providing the customer code 799006.

4) We will send you a confirmation email when the package arrives at the warehouse.

 

Orders from abroad

If you placed an order from abroad, you can return the merchandise by mail, by sending the items to this address:

Trophee Paul Taylor Division s.r.l.

Via Monteleone di Fermo, 23

00156 Roma (RM)

Italia

In this case, we recommend you use Priority Shipping.

We would like to remind our customers that the customer remains legally responsible for the package until it reaches our warehouse; this is why we recommend a shipping service with tracking and insurance provided.

Furthermore, we would like to remind our customers that shipping outside EU is Delivery Duty Unpaid (DDU): this means that the final price doesn’t include import fee or custom clearance charges, which will be in charge of the customer.

Please contact the local custom for further information.

CAN I VOID OR MODIFY AN ORDER?

As of now, you cannot void or modify your order, since we start preparing the merchandise for shipping as soon as we receive your order confirmation through the website.

If you change your mind, you can still return your items after you’ve received them. For further information, please go the “Changes & Returns” section.

I HAVE A PROMO/DISCOUNT CODE. HOW CAN I USE IT DURING PURCHASE?

When you get to the order overview during checkout session, you can enter your promo code in the box, then click “Apply” to use your benefits.

You can use only one discount code per purchase. The discount codes cannot be combined with other ongoing offers.

WHAT ARE THE SHIPPING OPTIONS?

You can enter your home or work address during checkout and we will mail your order wherever you wish. Shipping rates vary depending on the order and its destination, and they can either be Standard or Express. To verify the shipping rates to your area, click “calculate shipping” during checkout session. Standard shipping in Italy is free for orders above €150.

WHAT ARE THE PAYMENT METHODS?

You can choose among several payment methods:

DEBIT OR CREDIT CARD

Visa, Visa Electron, MasterCard and American Express. If you choose to pay with debit card or American Express, the cost will be charged in real time.

PAYPAL

To purchase with PayPal, you have to select the payment method and click “Confirm”. You will be then redirected to the PayPal website to complete the transaction.

 

I’D LIKE TO BE UPDATED ON YOUR OFFERS, NEWS AND EXCLUSIVE PROMOTIONS. HOW CAN I?

Join our newsletter! You will be automatically updated on every news and exclusive promotions.

SIGN UP

If you wish to obtain further benefits other than our newsletter, please register!

 

*By clicking “SIGN UP”, you accept our Privacy Policy. If you change your mind, you can cancel your subscription by clicking the link at the bottom of Paul Taylor’s newsletter or by entering “Subscription” section in “My Account”.

Trophee Paul Taylor Division s.r.l. - Via Cola di Rienzo 180, 00192 Roma - P.IVA: 12220771005

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